Privacy Policy

Tom’s Cart respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit tomscart.com (the “Site”). By using our website, you agree to the terms of this policy.

Information We Collect

We collect two types of information:

• Personal Information : This includes information such as your name, email address, shipping address, billing information, and payment details (such as credit/debit card numbers) when you make a purchase or contact us.
• Non-Personal Information: This includes information such as your IP address, browser type, and other device-related information when you visit our website. This helps us analyze website traffic and improve our services.
• Cookies and Tracking Technologies : We do not use cookies or other tracking technologies on this website. As a result, no personal information is collected through cookies or tracking mechanisms.

How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing : To process and fulfill your orders, including payment and shipping.
• Customer Support: To provide support and respond to your inquiries, including after-sales support.
• Marketing and Promotions : With your consent, we may send promotional emails, newsletters, or special offers. You can opt-out of marketing emails at any time by clicking the unsubscribe link in the email.
• Website Improvement : To analyze and improve the performance, design, and functionality of our website.
• Compliance : To comply with applicable laws, resolve disputes, and enforce our agreements.

Data Sharing and Third-Party Services

We may share your information with trusted third-party service providers for the following purposes:

• Payment Processors : To securely process payments (e.g., Stripe, Credit/Debit Cards).
• Shipping Providers : To deliver your purchases within the US (e.g., USPS, FedEx, UPS).
• Advertising and Marketing Services : We may use Google Ads, Facebook Ads, and similar services for targeted advertising. These third parties may collect non-personal data (e.g., your IP address, device type, browsing behavior) to provide personalized ads. However, we do not share any personal data with third-party marketing platforms for their use.

We do not sell, rent, or trade your personal information with third parties for marketing purposes.

Data Security

We implement industry-standard security measures, including SSL encryption, to protect your personal information during transmission. However, no online transmission is completely secure. We cannot guarantee the absolute security of your personal data, but we strive to safeguard it.

Data Retention

We retain customer data for as long as necessary to provide our services and fulfill legal obligations. Specifically:

• Order Data : We retain order-related data for a minimum of 2 years after the transaction.
• Marketing Data: We retain email marketing data for up to 1 year or until the customer unsubscribes.
• Legal Compliance: We may retain certain data for a longer period if required by law or to resolve disputes.

International Data Transfers

Please be aware that Tom’s Cart operates globally, and the information we collect from you may be transferred, stored, and processed in countries outside your own, including the United States and other locations where our servers are hosted. For example, if you place an order, your data may be processed through payment gateways and shipping providers that operate in other countries.

While we take appropriate measures to protect your personal data, please understand that data protection laws in these countries may differ from those in your jurisdiction. By using our services, you consent to the transfer of your data to these countries.

Age Restrictions

Our website is intended for a general audience. We do not knowingly collect or solicit personal information from individuals under the age of 18. If we learn that we have collected personal information from someone under 18, we will take steps to delete that information.

Your Rights and Choices

Under applicable data protection laws, you have certain rights regarding your personal data, including:

• Right to Access : You can request a copy of the personal data we hold about you.
• Right to Rectification : You can request that we correct any inaccurate information.
• Right to Deletion : You can request that we delete your personal information, subject to certain exceptions.
• Right to Object : You can object to the processing of your personal data in certain circumstances.

To exercise these rights, please contact us at [email protected].

Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time. If significant changes are made, we will notify our customers via email or by posting a notice on our website. Please review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or wish to exercise any of your rights, please feel free to contact us using the details below:

• Email : [email protected]
• Phone : 845-385-4908
• Customer Support Team : Our dedicated customer support team is here to assist you with any queries you may have. We are committed to providing prompt, efficient, and high-quality support to ensure your satisfaction. Feel free to reach out via email or phone, and we will do our best to address your needs.

We aim to respond to all inquiries within 24 hours.